STORE POLICIES
REFUNDS/RETURNS AND EXCHANGES
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We have a NO Refund Policy here at Hair Maddness.
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You have up to 48 hours after receiving your order to request an exchange.
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Exchanges are applicable only if there was a mistake on our end. (i.e. wrong length, texture or product sent out.)
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To make an exchange, please fill out the contact form on our website, or email us at hairmaddness210@gmail.com and include the following:
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First/Last name
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Order number
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Reason for exchange
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Exchanges are accepted ONLY if items are returned in their original packaging. Items should be unworn or altered in any way.
SHIPPING
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Once an order has been processed, it will be shipped within 3-7 business days. (Business days are Mon-Fri and excludes weekends and holidays.)
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You will receive tracking info through the email provided, once your order has been shipped.
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To avoid shipping delays, Please be sure that both your shipping and billing address match at checkout.
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All orders will require a signature confirmation.
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All custom wig orders/ wigs from our wig collection are made to order (unless it's a ready to ship wig). Processing time will be 7-12 business days before shipped.
Here at Hair Maddness we strive to deliver the very best customer service and experience to all of our #HMBABES. We package each order with a very high standard of quality control to ensure each customer is receiving the exact length, texture and/or product that was ordered. We understand mistakes do happen, so we will work as diligently as possible to resolve any issues as quickly as possible should they occur.