STORE POLICIES

​

REFUNDS/RETURNS AND EXCHANGES

• We have a NO Refund Policy here at Hair Maddness.

• You have up to 48 hours after receiving your order to request an exchange.

• Exchanges are applicable only if there was a mistake on our end. (i.e. wrong length, texture or product sent out.)

• To make an exchange, please fill out the contact form on our website, or email us at hairmaddness210@gmail.com and include the following:

  • First/Last name

  • Order number

  • Reason for exchange

• Exchanges are accepted ONLY if items are returned in their original packaging. Items should be unworn or altered in any way. 

 

SHIPPING

• Once an order has been processed, it will be shipped within 3-7 business days. (Business days are Mon-Fri and excludes weekends and holidays.)

• You will receive tracking info through the email provided,  once your order has been shipped.

• To avoid shipping delays, Please be sure that both your shipping and billing address match at checkout.

• All orders will require a signature confirmation.

• All custom wig orders/ wigs from our wig collection are made to order (unless it's a ready to ship wig). Processing time will be 7-12 business days before shipped.

 

Here at Hair Maddness we strive to deliver the very best customer service and experience to all of our #HMBABES. We package each order with a very high standard of quality control to ensure each customer is receiving the exact length, texture and/or product that was ordered. We understand mistakes do happen, so we will work as diligently as possible to resolve any issues as quickly as possible should they occur.

​

​